- practical wisdom, that can’t be prescribed by job descriptions (reminding me of Total Quality Management and the Ritz-Carlton’s example of quality service by all their associates);
- bureaucratic rules and incentives vs. moral skill (expanding on my regulate/de-regulate quandry);
- rigid rules (like school curricula), that prevent disaster, but ensure mediocracy;
- community responsibilities vs. individual interests.
His answer is to re-moralize work, not through more ethics courses, but by identifying and celebrating moral heroes, being the examples of the ordinary heroes we need, and embodying the character and virtues we want our kids to develop.
It’s certainly heartening to hear such views after working with some state education leaders, at least one of whom said she couldn’t even mention the words “character education” lest she be accused of being a communist!